REFUND AND RETURN POLICY

Please read our returns policy prior to purchasing from Mystique Beauty, Skincare & Aesthetics in order to familiarise yourself with our policies on returns, refunds, repairs and your legal rights.

We also recommend you inspect any goods that we deliver to you or that you collect from us, to ensure you are completely satisfied, ensuring that all products are of acceptable quality and are as described. If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 30 days.

We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund. Such refund will not be later than 30 days from notice to us of order cancellation. 

Should you experience a Skin Response, please contact us to discuss. 

Your right to cancel your order

When you purchase online you have a statutory right to cancel your order for any reason within 30 days; you then have 30 days from the date you cancelled the order to return the product to us. It is your responsibility to take reasonable care of the goods prior to returning them; you are responsible for any diminished value of the goods resulting in the handing of the goods beyond what is necessary to establish their functionality and suitability. 

Please note:

1.   You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned.
2.   Hygiene seals on any personal care products such as Derma Rollers must be intact.
3.   Customised or personalised goods cannot be refunded or exchanged.
4.   You the customer are responsible for the due care of the products being returned.

This Returns Policy is in accordance with The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.  

Your Consumer Rights

Consumer contracts are protected by the Sale of Good and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:

1.   Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
2.   Goods must be fit for their purpose – they must do what they are reasonably expected to do; and
3.   Goods must be as described – the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given. 

Goods Damaged in Transit

Damaged goods need to be reported within 24 hours of delivery. Please contact mystiquesligo@yahoo.ie or call (071) 911 8747 to report any damages. We will arrange to have the goods returned and either offer a replacement or refund the price to you.  

Refunds

You must return the product unopened and with packaging in it’s original state. Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within 3-5 working days. 

Return of Faulty Goods

If a product is defective in any way, please arrange to return the item by contacting mystiquesligo@yahoo.ie or calling (071) 911 8747 An acknowledgement or your request to return will be provided. We will either deliver a new one to you or refund you the cost of the product. 

To return your order(s) please mystiquesligo@yahoo.ie or call (071) 911 8747

Transfer of rights and obligations

The contract between You and Us is binding on You and Us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of Your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a “Force Majeure Event”).

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

General

Any variation to these terms and conditions shall have no effect unless expressly agreed in writing and signed by one of Our authorised representatives.

The information and materials contained in these pages – and the terms, conditions, and descriptions that appear – are subject to change. Your eligibility for particular Products is subject to final determination and acceptance by Us.

Any and all disputes arising between You and Us not otherwise resolved according to these Terms and Conditions will be subject to the non-exclusive jurisdiction of the English courts and the Contract shall be governed by English law.

You must also adhere to the Terms of Website Use governing the use of the Site and Our Privacy Policy which are deemed to be incorporated in these terms and conditions.