Mystique Beauty, Skincare and Aesthetics Return and Refund Policy
Last updated: September 24, 2021
SHIPPING & DELIVERY
We do not ship outside of Ireland.
We offer 2 shipping methods;
An Post Tracked delivery €6 (1-5 working days)
FREE An Post Standard Delivery (not tracked – 1-5 working days)
*Please note if you choose FREE standard delivery this service is not tracked, therefore if your order goes missing in transit we will be unable to trace it’s location.
Please allow 3-5 Working days for your order to arrive.
Delivery times may be longer if you place your order over a weekend or bank holiday weekend.
REFUND AND RETURN POLICY
Please read our returns policy prior to purchasing from Mystique Beauty, Skincare and Aesthetics in order to familiarise yourself with our policies on returns, refunds, repairs and your legal rights.
If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 30 days.
We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund. Such refund will not be later than 30 days from notice to us of order cancellation.
Should you experience a Skin Response, please contact us to discuss.
Your right to cancel your order
When you purchase online you have a statutory right to cancel your order for any reason within 30 days; you then have 30 days from the date you cancelled the order to return the product to us. It is your responsibility to take reasonable care of the goods prior to returning them; you are responsible for any diminished value of the goods resulting in the handing of the goods beyond what is necessary to establish their functionality and suitability.
a. You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned.
b. Hygiene seals on any personal care products such as shavers must be intact.
c. Customised or personalised goods cannot be refunded or exchanged.
d. You the customer are responsible for the due care of the products being returned.
This Returns Policy is in accordance with The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Your Consumer Rights
Consumer contracts are protected by the Sale of Good and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.
Under the Act the purchaser of goods has a number of rights, including that:
a. Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
b. Goods must be fit for their purpose – they must do what they are reasonably expected to do; and
c. Goods must be as described – the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.
Goods Damaged in Transit
Damaged goods need to be reported within 24 hours of delivery. Please contact email@example.com or call (071) 911 8747 to report any damages. We will arrange to have the goods returned and either offer a replacement or refund the price to you.
You must return the product unopened and with packaging in it’s original state. Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within 3-5 working days.
Return of Faulty Goods
If a product is defective in any way, please arrange to return the item by contacting firstname.lastname@example.org or calling (071) 911 8747. An acknowledgement or your request to return will be provided. We will either deliver a new one to you or refund you the cost of the product.
To return your order(s) please email@example.com or call (071) 911 8747
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org
- By phone number: (071) 911 8747